FAQ | Custom Apparel by DanceTeamWear™
Are there order minimums?
We try our best to help you keep your costs and inventory manageable which is why our minimum order is only 12 pieces. We are happy to work with you to maximize your design to fit multiple garment sizes and styles when possible.
How much does shipping cost?
The shipping cost is dependent on the size/weight of the package, as well as the distance it is traveling. Shipping costs and speeds are shown at the time of checkout, so you can choose the option that best suits your needs. We offer several shipping options from Canada Post and UPS. Note that all orders ship from within Canada, so there are no additional duties or fees to remit upon receiving your order.
How long will my order take to fulfill?
We guarantee delivery within 3 to 6 weeks depending on the time of year. All orders for Christmas delivery must be placed no later than October 15th for pickup in-store or shipping on December 15th. Orders placed after the deadline will be delivered in January.
How long does shipping take?
Once your order has shipped from our warehouse, the delivery time is dependent on your location in Canada. It can take between 1 to 8 business days. Shipping to remote locations may take up to 14 business days. At the checkout, you can select the delivery speed which works best for you.
Can I purchase blank garments?
Our DanceTeamWear™ specializes in customized apparel and as such we do not sell blank garments. If there is something specific that you are looking for please visit our Inspirations retail site.
What if I don’t see the items that I want on your site?
Please get in touch! We have access to thousands of garments beyond what is listed on our site. We have compiled a list of our most popular sellers for easy browsing on our site and are happy to source additional items for you.
What if I have my own garments that I would like embellished?
Transfer pricing includes application when garments are purchased from Inspirations Dancewear. If you would like us to apply a transfer or co-ordinate printing on garments purchased elsewhere, a $5.00 per garment application fee will be added to our standard pricing.
Please note we are not responsible for any product damage, including discolouration or imperfections when embellishing products we have not provided.
What if I need a rush order?
There are certain items that are made to order and cannot be rushed, however the majority of our other options can be expedited. We can rush an order within 10 business days (depending on inventory, does not include shipping times) and your order will not qualify for the standard 20% discount and might be subject to additional charges from our suppliers as well.
Can I add onto my order?
Unfortunately we are not able to add onto any rush orders and any add-ons to standard orders may be subject to a 20% fee.
How can I pay for my order?
Orders placed on www.studiowholesaleprogram.com can be paid by:
- Visa Debit
What if a product is back-ordered?
Definition: Back-ordered products are items which we have ordered from our manufacturers, but the manufacturer has temporarily run out of stock.
In the event that the manufacturing company is out of stock, we may not be able to get your product right away.
We will advise you via email as soon as we anticipate any delays, and let you know how long we expect they will be. It generally takes a few days for us to get these details from the manufacturer.
If the back-ordered item will take too long, we may be able to suggest an alternative product that will suit your needs.