Frequently Asked Questions
What if I can't login to my account?
I'm having trouble logging into my account, how can I get help?
I'm a new member and am trying to log in for the first time.
1. Check to make sure you have activated your account. You will do this via your activation email, which will have the subject “Activate Your Account”.
2. Still no luck? Reach out to our team at email@example.com request a password reset link and we'll take care of it for you.
I'm an existing member looking to place a new member.
1. Make sure you are entering the same email address you used when signing up for the program.
2. Try the "Forgot Your Password" link to have the system send you an automated email.
3. Still no luck? This can happen in certain circumstances, simply send us an email message to:
firstname.lastname@example.org request a password reset link.
Are there fees for membership?
No, there is no fee to open an account, nor any annual membership fees.
What discount do I receive as a member?
As a Studio Wholesale Program member, you receive a 20% to 40% discount on regular retail prices on your purchases.
Select products are excluded from the standard year-round discount, and are instead applicable for promotional sales. Clearance items are not applicable for further discounts.
How much do I pay, and what should I charge to my dancers?
Each product will have two prices listed. The higher price is the MSRP which is the full retail price. The lower price is the SWP member's price; this is what you pay. You can choose to charge your dancers the MSRP, or another price depending on how much profit you prefer to make.
Are there any sales or extra discounts?
Yes! We offer monthly coupon savings as well as spot promotions throughout the year. You can check for any sales and additional discounts on the Current Promotions page.
Annually in June we run a Fall Order promo. This means that if you place an order of $850+ in June you receive extra discounts, and the order is delivered to you in August just in time for the new season. As an extra perk you pay for the order in installments rather than one lump sum.
Are all of the shoes sized the same?
Unfortunately no, there is variance in sizing among all of the shoes when you go from one brand to another, and even sometimes between styles by the same brand.
You can reference the sizing guide that is listed on each product page to help determine which size you need.
How do I size my dancers?
We offer sizing sets called fit-kits which have one of each size in a handy, portable package. Makes for stress-free and convenient sizing of your dancers. Check out the fit-kits for clothing and shoes here.
Interested in an item but don't see it listed on the page? Let us know and we can put together a custom fit-kit to suit your needs.
How do I choose my products?
How you choose your products depends on what is most important to you. Based upon your studio's needs and resources, the following three options are great places to start when selecting your products.
Speed: Choose QuickShip in-stock items. These items can ship out in as quickly as 1 day.
Brand Continuity: If you prefer to continue using a brand you're familiar with. You can shop our site by brand.
What brands are available?
Check out all the brands we offer.
I'm still not sure… can I get some help?
Yes! Talk to us! We are here for you. Book a consultation with one of our Studio Wholesale Program™ specialists and we can explore what would best suit your studio's needs.
How do I place my orders?
After you have been accepted into the program, our customer service team will create an online account for you at https://www.studiowholesaleprogram.com.
This website is where you place all of your orders. You will receive an email with the subject "Activate your SP Account" which will walk you through a few steps to create a password and login for your account.
Once you are logged in you have access to thousands of products at your discounted member's price. You can begin immediately by placing orders for as much or as little product as you like because there is no minimum purchase amount.
Simply add the items to your cart, and proceed through the checkout process, the same way you would for any online purchase. Your member discount will automatically apply to you purchase. (No need to enter a promo code.)
How long before my order is ready to ship out?
All orders require processing and preparation time. This time is dependent on the availability of the items you’ve ordered, and the number of orders in the queue at the time of ordering. Processing and preparation time varies from about 1-8 business days. Rest assured, we will always inform you how long the wait time will be on your order.
Not all products shown on the Studio Wholesale Program website are housed in our warehouse. To find out what is in stock, please feel free to contact us, so you can prepare your orders accordingly.
Products not immediately available to ship out from our warehouse need to be shipped to our location and then forwarded to you. Each manufacturer takes a different amount of time to get their products to our warehouse. We will always inform you how long the wait time will be.
What if some of my order is in-stock and some is not?
Unless otherwise instructed, we will do the following:
1. Immediately ship out what is in-stock.
2. Send the remainder of the order when it arrives in a second shipment.
However, we do have alternate options, such as the following:
A. Hold and ship the complete order together.
B. Cancel any items not immediately available.
Is there a minimum order?
No, you can choose to purchase as much or as little as you'd like. Most members do tend to place orders for at least a few items at a time to save on shipping costs.
How can I pay for my order?
Orders placed on the Studio Wholesale Program website can be paid for using multiple options, such as Visa, Mastercard, Visa Debit, PayPal, as well others. All current options are listed in the footer of our websites.
How much does shipping cost?
The shipping cost is dependent on the size/weight of the package, as well as the distance it is traveling. Shipping costs and speeds are shown at the time of checkout, so you can choose the option that best suits your needs. We offer shipping options from Canada Post and UPS.
How long will it take for my order to get to me?
Once your order is done processing (1-8 business days) it will be shipped out to you at the quoted speed that you selected at checkout. You will receive a shipping confirmation email which includes your tracking information so you can track the process of the package.
Is free shipping an option?
Yes! Orders $450.00+ receive FREE Canada Post Expedited level shipping. Simply select this option from the shipping choices at checkout, there is no promo code required.
Can I pick up my order in person?
The Studio Wholesale Program™ office is located in Kitchener, Ontario. If you are a local resident to this area and would prefer to pick-up your order rather than have it shipped to you, simply check off the “Pick Up at Inspirations in Kitchener” checkbox in the Cart before continuing to the Checkout page. A customer service rep will let you know as soon as the order is ready for you to come pick it up.
What if a product is back-ordered?
Definition: Back-ordered products are items which we have ordered from our manufacturers, but the manufacturer has temporarily run out of stock.
In the event that the manufacturing company is out of stock, we may not be able to get your product right away.
We will advise you via email as soon as we anticipate any delays, and let you know how long we expect they will be. It generally takes a few days for us to get these details from the manufacturer.
If the back-ordered item will take too long, we may be able to suggest an alternative product that will suit your need
What is the return policy?
You can read the detailed listing of the return policy as well as how to complete a return or exchange on our Returns page.
- How do I contact customer service?